Returns & Refunds

Return / Refund Policy

Last updated [December 15, 2024]

If you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit or an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and/or unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at debanders2@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging [and include your proof of purchase/and the return form provided], and mail your return to the following address:

Custom4Me2

P.O. Box 594

Pine Bluffs, WY 82082

[Attn: Returns]

[RMA #]

[Street Address]

[City, State, ZIP]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.]

****** IF your item was damaged in the shipping process and you wish to return your item, please include this information along with a photo of damage in the email so that we can email you a printable shipping label. ******

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow at least 7-10 business days from the return of your item to process your store credit or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

* Any SALE items.

* Any item bought with a Coupon Code or Reward Code.

* Any item that has been noticeably worn, used and/or washed by customer.

* Any item that has been noticeably damaged by customer.

* Any item sent back without original tags, labels, RMA # and/or return form filled out.

For defective or damaged products, please contact us at the customer service email below to arrange a store credit or exchange.

Please Note

A 10% restocking fee will be charged for all returns in excess of $100.
Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact Debbie Anderson at:

debanders2@gmail.com